Player Feedback & User Reviews of The Grand Ivy Casino
I have made quite some money in this casino and have generally enjoyed the experience. However, I don’t like the fact that the reverse withdrawal button is optional when you sign up. I have not been able to lock my withdrawals because of this option. I don’t have much self-control and almost always yield to my temptations. It would be great if Grand Ivy went the way of most other casinos and allowed players to lock withdrawals whenever they want.
There is a wide variety of games. I am a huge fan of slot games, and this site is full of such games. In fact, I think slots make the highest number of games on this site. My favourite game right now is Vampire the Masquerade. I haven’t tried the live games yet, but they seem interesting. The site has an intuitive design, so I didn’t have much trouble figuring out how to play the games. I have contacted the company through their live chat option, and they respond quite fast.
There are many payment options for people in the UK. However, the site has set very high deposit and withdrawal limits. I can’t deposit anything under £20 and am also unable to withdraw less than £20. To make matters even worse, the site does not allow players to take out more than £5000 in a week. The site also took too long to process my withdrawal, even though they took the deposits straight away with no issues. I made my deposit with Neteller, and the transaction was quite fast and convenient. Apparently, their withdrawals take up to 48 hours to be processed.
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Strengths of The Grand Ivy
The Grand Ivy has an extraordinary welcome bonus that allows new customers to add up to £1500 in bonuses and play the different categories of games at the casino. This casino bonus offers new players a great way to boost up their starting capital. The casino is fully licensed by the UK Gambling Commission and Malta Gaming Authority so all bonus offers and promotions are legitimate and players should not worry about anything.
Users of The Grand Ivy mobile apps should not feel left out as they can obtain the welcome bonus as well as all others through the app. The iOS and Android apps are fully functional and very easy to use. They have all necessary options and goodies a user will need – deposit and withdrawal options, a vast variety of games and 24/7 customer support.
The Grand Ivy customer support is easily reachable through email and live chat. Players with any questions or issues can easily be assisted through these methods. The customer service staff is very polite and constantly on standby if help is needed.
Summary of the Strengths
The Grand Ivy welcome bonus can give you an extra £300 to play with
They offer many payment options, including bank wire transfer, bank cards, and other online-based solutions
The casino is licensed in the UK and Curacao, meaning all games are conducted fairly
You can play the games when on the go, as long as you own an Android, iPhone or Windows phone
They offer 24/7 customer support. Urgent issues can quickly be resolved if you contact them on the live chat.
Weaknesses of The Grand Ivy
As with most casinos, not everything is peachy and with The Grand Ivy. Some users have experienced delayed withdrawals but that is due to the fact that some withdrawal methods take more time to process than others – usually not more than 48h. Many customers have also shown their frustration that the minimum deposit and withdrawal limit is £20 and not £10 as usually. Another strange aspect of the casino is their lack of phone support. In the 21st century when everything is going mobile and easy to reach, one would expect that a phone support will be the first thing on the customer support page, but The Grand Ivy seem to be an exception in that trend.
Summary of the Weaknesses
Withdrawals take long, usually about 48 hours. If they suspect foul play, the withdrawal may take even longer.
You can only deposit or withdraw £20 or more
They do not offer video poker games
They do not have phone support
Reputability of The Grand Ivy
The Grand Ivy online casino was started recently, but there are a lot of reasons for you to trust their services. First, it is managed by the famous Imperium Network Solutions. This company has been involved in the management of many other reliable gambling services. The gambling site has also been licensed in the UK and Curacao. These organizations check the systems regularly to make sure the games are fair.
It is advisable to read the rules of the site, especially those affecting the bonuses. It is easy to get inconvenienced because you accidentally broke the rules. If you have any issue with your withdrawals or winnings, you should contact customer support, and your problem will be resolved promptly. For security, the company uses SSL encryption. This prevents other people from deciphering your personal information and passwords.
Problems With Withdrawals At The Grand Ivy – Possible Causes
Withdrawals at this casino can take a long time. Usually, they are processed within several days. This is mainly because of their UK license. This license carries regulations that require them to verify your ID and make sure everything is legit before releasing the withdrawals. The first withdrawal is normally the longest. Subsequent withdrawals should take a maximum of 48 hours. If they take too long to process your request, you should contact their support team.
You may also experience problems with withdrawals if they have reasons to suspect abuse of their bonuses and free spins. For example, if you deposit some money just to receive their free spins, then request a withdrawal shortly after, they will prevent you from accessing the funds. You will also have to meet certain requirements before withdrawing the winnings associated with your bonuses. These requirements can be found on their website.
Withdrawal without problems
Debit card up to 72 hours
Evaluation of The Grand Ivy
The Grand Ivy online casino is not the oldest gambling site. However, it has risen in popularity over the years because of their generous promotions and the innovative live casinos. Their live casino features games like Dream Catcher, Roulette Live and Casino Hold’Em. These games are conducted by live croupiers and dealers, and this makes it a lot more like a real casino. Grand Ivy online casino features over 500 virtual games. Most of these can be played on the phone as long as you have an internet connection. The live games have to be played on desktop devices, and you will need fast internet for the games to run smoothly.
The website has a simple design that is easy to navigate. It is intentionally designed to give a feel of traditional brick and mortar casinos. Using the site should be easy, even for people who don’t have much experience with computers. Grand Ivy is licensed in the UK and Curacao, so you can be sure that all their games are fair. The company has high deposit and withdrawal limits, and this makes it better for high rollers. Unfortunately, there is also a limit on the maximum amount of money you can withdraw in a week. To enjoy big wins, you can take a chance with their progressive jackpots. Overall, Grand Ivy is a fair, interactive and innovative gambling site.
+ 100 Free Spins
1st Deposit Bonus
No Code Needed
One bonus offer per player. Minimum deposit £20 Max bonus bet is £5 Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. Bonus funds are 100% match up to £300 on your 1st deposit, 25% match up to £800 on your 2nd deposit, and 50% match up to £400 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus, cash & bonus spins. Terms apply. BeGambleAware.
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