Player Feedback & User Reviews of Viks Casino
Despite Viks Casino is one of the top gambling sites in the UK, there are still customers who feel that the company has not achieved enough in addressing their issues. This has compelled a few customers to head to online review sites to rant about the poor services from the firm. It is, however, hard to please every client, especially when dealing with services which transact money directly. On the other hand, there are clients who feel that the betting company is one of the best and they continue to use their services without any complaints. Here are some of the positive and negative feedback left by members who have used, or are still using Viks Casino betting services.
The company is very serious in handling its customers’ complaints despite the fact that they have been slow in solving the issue affecting the gaming software. I experienced a software lag and glitches on the site recently and lost a lot of money due to the software affecting the operation of the site. Although the customer support was quick in replying to my complaint, there was nothing that could be done, according to them, regarding the money that I lost due to their faulty systems. I wouldn’t recommend anyone to use their services until the software has been rectified and working properly.
The company is quick to respond to any queries and complaints, despite the live support not being available 24/7. As a new member, I had problems with how I would receive the deposit bonuses before familiarising with the site. I, however, contacted the customer supports who were quick to take me through all the procedures of depositing in a friendly and easy manner. I would recommend anyone willing to try their hands on a new site to visit Viks Casino and experience friendly customer support when you encounter a problem.
I have participated in many gambling activities with different betting companies but Viks Casino is by far my most favourite site. Apart from the good choice of games, the company provides the fastest withdrawal process than any online casino I have ever visited. Some of the new games introduced at the casino may be slow at first but the experience at Viks Casino is worth trying. The availability of online PayPal casinos at Viks makes it my best betting site since PayPal is my preferred payment method for both deposits and withdrawals.
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Strengths of Viks Casino
Viks Casino has many merits which make it stand out from the rest of UK gaming sites.
Summary of Strengths
Viks Casino has a wide variety of top-name games on their slots and scratch cards from multiple providers.
Plenty or sorting options and easy-to-use interface
The site is compatible with many mobile devices and computers making it possible for all clients to play on their preferred platforms.
Availability of a well-rounded live dealer platform which makes it easy for gamblers who prefer a live casino to participate.
The site is secured with SL encryption making it secure for online transactions.
Weaknesses of Viks Casino
Viks Casino has various weaknesses which some gamblers feel that they need to be addressed for a smooth betting experience.
Summary of Weaknesses
The live chat is not available throughout making it hard for clients to interact with the customer support at any time of day or night.
The site is inaccessible from many countries including India, France and Spain which may make it hard for players to bet on-the-go while in those countries.
Reputability of Viks Casino
Viks Casino provides a safe betting platform by ensuring that the clients’ personal details are not accessed by a third-party. The use of SSL encryption gives players confidence in having their financial information safe from hackers. The company has adhered to the rules and regulations set by the UK Gambling Commission to ensure that all the activities taking place are monitored for the sake of the players. This feature ensures players that there is no way that the company can interfere with the outcome of the games which is enhanced by the use of a random number generator. This RNG is regularly tested for conformity by independent auditors like GLI, iTech Labs and Ecogra.
Problems With Withdrawals At Viks Casino – Possible Causes
Viks Casino is one of the betting companies which have no problems in withdrawals. Payment processes are done in a speedy manner depending on the preferred member’s payment method. Players can, therefore, expect to receive their payments in their chosen payment platforms within a few minutes of making a withdrawal.
Withdrawal without problems
Debit card up to 72 hours
Evaluation of Viks Casino
Viks Casino has the well-structured operation of activities where players find it easy to bet on their favourite games. The high graphics of the site makes it possible for gamblers to bet on any device regardless of the screen size. The fast response from the customer support also raises the reputation of the company as players do not have to wait for hours to get a reply from the company. The availability of Viks Casino welcome bonus is a start point for players who want to start betting on a high budget by taking advantage of these promotions.
*The Bonus table below is for new customers only, T & C’s apply – visit Viks Casino for the full Terms & Conditions.
1st Deposit Bonus
A first deposit of £25 or more is required for the offer. The bonus expires after 30 days from registration. Max. winnings from wagers with bonus funds is twice the amount of the bonus awarded. Bonus wagering is 30x the deposit + bonus. Max bonus bet is £5.
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