Player Feedback & User Reviews of mFortune
mFortune has mixed reviews on researching member experiences. The largest pitfall appears to be their security thresholds when members are cashing out funds. This is demonstrated and evidenced by various reviews on a search for reviews. For the most part, members appear to be frustrated with this element of security and it is largely out of the control of the casino operators as there are a number of guidelines laid down by The Gambling Commission. An issue that mFortune appear to take seriously.
Having been a member of mFortune for some years, I have always been impressed with their online customer service support. There is a good range of slots available which is what I play mainly whilst on the go. mFortune bonus offers are excellent and available on their Facebook page and there are bingo loyalty points available. An additional part to mFortune is that there are a number of quizzes during the week run by the admin team. These are fun and lively games to be involved in. All in all, I am happy with the service received from mFortune and I enjoy the online banter with the other players.
I have played the live casino games at mFortune for some time now and I am increasingly impressed with the level of games. There are some fantastic sign-up bonuses that enabled me to win a small amount of cash for my efforts. There were originally some issues faced when I tried to withdraw my winnings, however, these were soon cleared up once I had spoken with the customer service team. mFortune explained there were some data protection additional security checks that had to be carried out. This resulted in waiting for well over a week to see the winning funds in my chosen banking method. While this caused me some concern, I was reassured that mFortune had my safety and security at heart.
– Activation of my account – mFortune
I am a relatively new member of mFortune online casino and to say I found the application and identification process difficult and very service-user unfriendly, is an understatement. Sending copies of my driving licence and my passport proved not to be enough documentation at the start. However, a member of the support team proved to be very helpful and I was accepted immediately after the support team intervention. If cashing out larger sums, there are a number of additional security measures required to go through. This part was painstaking. Their security thresholds are highly sensitive so other players, be prepared for a grilling on identity.
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Strengths of mFortune
mFortune has much going for it as an online casino operator. As one of the world’s leading operators, mFortune have a long history after emerging from the brick-based arcade games industry. Licenced and regulated by The UK Gambling Commission, the casino has a wide range of mobile slot games. Additionally, the site offers online bingo. Games are developed in-house and are exclusive to mFortune. The games are compatible with all modern smartphone devices and tablets.
mFortune has a strong customer support team that is available 24/7, 365 days per year. Support can be accessed by email, telephone or the live chat facility on the website. Fairness and equality is a strength within mFortune as all their games are independently tested by organisations approved and regulated by the UK Gambling Commission. There is also a strong customer base that has formed its own community of players. There is also a UK landline number available for support.
Summary of the Strengths
In-house development of games – exclusive to mFortune
Customer Service – 24/7, 365 days per year
One of the world’s oldest online casinos
Fully licenced and regulated by the UK Gambling Commission
Mobile site is compatible with smartphones and tablet devices
Weaknesses of mFortune
As with any casino operator, there are areas that require development to strengthen provision to members. mFortune, as an independent operator of online casino games, doesn’t have the weight in the market as its competitors. As a smaller operator, there are not the resources available to develop growth and while this delivers reliability as a smaller operator, growth in the market is fast and swift thus leaving mFortune behind in the development of its brand and its member facilities. There is a distinct lack of a menu option on the webpage so there are some navigation issues present. As with other providers, the lack of a mobile app, does leave mFortune lagging behind in terms of software development. There are also issues faced by member players when it comes to larger withdrawals. Members have reported that the company’s requests for further information on larger withdrawals are over-zealous.
Summary of the Weaknesses
Lack of a mobile app
Lesser resources available for growth development
No menu option on the website
Withdrawal delays due to further evidence
Reputability of mFortune
mFortune has a good reputation that has remained stable since 2007 when it was first launched. Despite some problems in 2011/2012, the company has a good reputation and remains accountable to the UK Gambling Commission. mFortune remains as the girl next door of the online casino industry. There is an element of feeling comfortable with mFortune for player members as they remain rooted in the online casino industry as being reliable and reputable. As an original pioneer in online gaming, mFortune remains one of the most reputable casino operators on the market.
mFortune is licenced and regulated by the UK Gambling Commission thus ensuring members have the knowledge there is recourse to action should there be any issues that are unable to be resolved with the company directly.
Problems with Withdrawals at mFortune
One of the largest faced by members as discussed earlier, are the problems with larger withdrawals at mFortune. There are some causes that could explain this. In 2018, GDPR was launched which means that companies across the UK had to improve the privacy policies and strengthen how personal data of customers is stored and used. Guidelines under the Data Protection Act of 1998 lay down how information should be stored. There are also increased anti-money laundering laws that require companies storing financial data and using banking methods to transact movement of money, (deposit and withdrawals) that could have prompted additional security information requests for members making withdrawals. When new acts are legislated, companies have to spend money on staff training and this can take time to filter through to customers. There is no one particular reason for the problems with withdrawals, but members can be assured that mFortune takes their storage of personal and financial data seriously.
Withdrawal without problems
Debit card up to 72 hours
Evaluation of mFortune
mFortune remain one of the most popular providers of online casino facilities. At the time of writing, the member base is in the region of a million. mFortune have also in recent years collected industry awards and has been named one of Britain’s most inspirational companies by the London Stock Exchange.
New players are enticed by no deposit bonus, welcome offers of free spins and a 200% first deposit match. There are low wagering requirements unusually making mFortune, one of the most attractive online casinos on the open market. mFortune have a large player community with offers placed on their social media pages with a loyal and vocal following. The games on offer are not available anywhere else within the casino industry. This makes them unique in their service delivery to its customer base. Casino Bonus Codes are offered to new members and new sign-ups are offered free credit to the value of £100. There are 20x wagering requirements attached to the no deposit and sign-up offers.
Overall, mFortune have kept their corner of the market and are certainly a national treasure in the online casino industry. There are no hidden depths that cause concern and while they are big enough to remain a leader as a small provider, they remain a Trojan horse for its loyal customer base. A unique and expert organisation in the industry, they’re small enough to care and big enough to leave their footprint in the market without having to resort to too many offers and codes that in some cases, can be confusing for players. Dependable and reliable, mFortune remain up on the leaderboard as a provider of online casino games.
Bonus Up to
+ 100 Free Spins
1st Deposit Bonus
No Code Needed
18+. New players only. Welcome bonus expires after 7 days. Up to 10 (20p) free spins on Super Win 7s for 10 days, Min Deposit £10. Winnings paid as bonus credit. Expire 00:00 every day. Max withdrawal from free spins and welcome bonus winnings £50. Up to 200% deposit match of first deposit (Min £10). Max £100 awarded as bonus credit. 20x wagering on bonus credit. Withdrawing Unspent Qualifying Deposit will exclude the player from these promotions. T&Cs apply BeGambleAware.org Full T&Cs
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