Virgin Games Review – Strengths & Weaknesses Evaluated

Virgin Games Review - Strengths & Weaknesses Evaluated

Player Feedback & User Reviews of Virgin Games

A number of Virgin Games customers have come out to express their satisfaction and dissatisfaction at how the company runs its business. While some of them are happy with the entire establishment, some are wholly against it. Here are some samples of the customers’ feedback.

Elaine Marcus
London, 2019-09-21

I just love Virgin Games. To begin with, playing is fun. When I joined them three years ago, I began playing even when I was not winning anything. My first winning was £3978.00 after I deposited £20 and playing £1 on a big monopoly event. Although I had to spend an extra £350.00 to withdraw my winnings, I received them after only a week. Thereafter I got a win after a win. To say the truth, the site’s payment system works like a slot machine. Nevertheless, they are always fast paying out winnings and they don’t come up with excuses like some other gaming companies. Virgin Games are the best.

Claire Mark
UK, 2020-01-09

I love this site for many reasons but the main one is the customer service. To say the least, it is excellent. I had previously checked out several other bingo sites. While some of them had a good customer service, I have never encountered such beautiful customer service as that of Virgin Games. Getting a live chat host to help you when you are stuck is not a hassle. They are so warm and friendly that you wish you get stuck often. With several other bingo sites, I have waited desperately for weeks to get a response to some very simple requests, but when I came to Virgin Games, I received my emails requests within hours. It is such a great relief. I recommend this site to anyone out there who would like to get a real playing experience.

Joel Brown
Birmingham,

Virgin Games beats the rest in many respects. But I have some reservations on the bonus. Although I have unlocked all the bonus features, my bonus only comes up about 1 in 12. I appreciate the free games but I don’t get much chance to get anything out of them. I would be happy if you take a look at that.

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Strengths of Virgin Games

Since it was established, Virgin Games has risen to the top of online gambling companies. Much of its success is attributed to its bonus plans, an efficient customer service and a workable payout system. It has therefore attracted a large number of people who have not been happy elsewhere and have found a home in the company.

Summary of Strengths

Virgin Games Bonus: Once you join Virgin Games, you get a  welcome bonus.
Supportive Customer Service: The Company is quick to offer you an account immediately you sign up. With just a click, you are ready to go on and play at Casino or Bingo. Best of all, whenever you are stuck somewhere you can always have a chat with a chat host or contact them through a quick response email service.
An array of available options: You are simply spoilt for choice on the option to put your money on. They include Bingo 90 and 75 as well as Double Bubble. Moreover, you have Cleopatra and Secrets of Phoenix Slots in addition to Live Casino.
Prize giveaways: You get a chance to win great prize giveaways. They include special Virgin Experiences, luxury holidays and large cash giveaways. Therefore, if you are not lucky enough to win the games, you can always extend your luck to other horizons. Moreover, you can also play on your mobile whenever and wherever you like.
Effective software: Virgin Casino software is provided by Gamesys, a social games developer. You don’t have to download anything since all the games can be played on the browser. There is also a demo version available for you to give it a try before deciding to register as a player.

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Weaknesses of Virgin Games

Most of the limitations of Virgin Games are based on customers’ lack of satisfaction with their services. They include bonus and payment issues. While the company has attempted to remove some of the weaknesses, others remain to haunt their customers.

Summary of Weaknesses

Poor verification of accounts: There have been complaints by customers who want to sign in encountering problems doing so. Others have had their accounts closed. They, therefore, cannot deposit or play.
Inefficient deposit-return system: It easy to request a close of your account. However, be careful not deposit your money if you have any intention of closing the account.
Bonus wagering requirements: Before you withdraw your winnings, you will have to deplete all your 200% wagering bonus. You will, therefore, have to wait a little longer to receive your payments.
 A low number of spins per bonus: A bonus is a good surprise for a player. However, if they get to spin just once or twice, their happiness is short lived. The number of spins per bonus on the site is low compared to the amount the player has to spend in return.
Restricted countries: Virgin Games only accept players from particular countries. Players living in the US and Russia cannot participate in any of the games.

Reputability of Virgin Games

Virgin Games Casino is one of the most popular online casinos globally. It is also one of the biggest companies offering online gambling services in the UK. It is licensed by the UK Gambling Commission as well as the prestigious jurisdiction of Gibraltar to offer instant-play online casino, poker and bingo under the Virgin Games network.

Problems with Withdrawals at Virgin Games – Possible Causes

At some point, your account at Virgin Games could be blocked or you could find it hard to withdraw your funds from the account. One of the reasons for such a situation is commission of a breach of the company’s terms and conditions. Virgin Games will serve you with a warning before the closure or suspension of an account.

Opening multiple accounts may also lead to suspension of the account together with the money in it. Therefore, it is advisable to inform the company and seek their opinion if you would like to close your old account and open a new one. However, there have been overwhelming complaints against Virgin Media’s withdraw system with some winners having to spend a large amount of their winnings on the site before they can make any withdraw.

If you were never made any other withdrawal, your account may be subjected to scrutiny in an attempt to verify your age to prove that you are over 18. If your age details are not available in public databases, you will be required to prove your age through documents such as passports or driving license. You will also be required to prove your address through such documents as utility bills. The experience of trying to provide these documentations is certainly not a pleasant one.

Virgin Media allows withdrawals of between £10 and £5,000 in a single transaction using any of the withdrawal options available. However, it may take a considerable amount of time for the money to finally be in your hands. The period between the actual withdrawal and funds clearance can be as long as 5 days.

If you are on an active 200% Welcome Virgin Games Bonus, you will have to clear it by wagering before withdrawing any amount from the account. Therefore, before accepting any wagering bonus, check the term and conditions. Keep in mind that the requirements for wagering depend on which game you are playing. If you do not have any wagering casino bonus, withdraw of your winnings will be quicker.

Withdrawal without problems

Debit card up to 72 hours

Evaluation of Virgin Games

Since it was re-launched in 2013, Virgin Games has built a sturdy reputation as one of the best players based in the UK. Much of its popularity has been gained from a superb collection of bingo games, poker and casino games. The company uses stand-alone Gamesys software to produce their games.

Apart from offering a selection of traditional casino games, Virgin Casino avails online slots games which you can easily find on the site’s homepage under the Games tab. The company has invested a lot in ensuring fun while playing the games. It continues to be one of the most exciting online gambling sites in the UK.

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Author: Ruben Evans